Business highlights

Safety performance

  • We reduced our Lost-Time Injury Frequency Rate (LTIFR) by 20.1 per cent, from 1.94 injuries per million hours worked the previous year to 1.55 this year. We also reduced our Total Recordable Injury Frequency Rate (TRIFR) from 7.49 injuries per million hours worked the previous year to 6.78 in the past 12 months, a reduction of 9.5 per cent.
  • We launched our Mandatory Safety Rules, which are designed to protect employees and contractors from serious injury or death. The 10 rules apply to everyone working in all Transfield Services operations around the world, including our subsidiary companies.
  • We trained more than 1,400 of our business leaders in the implementation of the Mandatory Safety Rules.
  • On 8 June 2010, every Transfield Services site and office around the world took part in a global safety stand down highlighting our safety imperatives.
  • Our TIMEC business was awarded 22 National Petrochemical and Refiners Association (NPRA) Meritorious Safety Awards, confirming its position in the top one per cent of contractors for safety in the United States refining market. TIMEC was honoured by the NPRA for its exceptional focus and performance in safety.

Innovation

  • USM’s Project Transform has taken significant recurring costs out of the business by consolidating multiple legacy systems and processes into one standard infrastructure platform. This fully integrated strategy has delivered many benefits to our customers including:
  • single point of accountability via a dedicated account management team
  • standardised systems and processes to enhance service delivery 
  • improved reporting and visibility on their facilities maintenance (FM) spend, and
  • leveraged enterprise knowledge in the development and implementation of specific facilities management strategies for their organisations.
  • Our FutureFlow alliance is highly awarded for its sustainable and innovative approach to water management. The awards include 2010 Australian Water Association Awards for Project Innovation, the 2009 Engineers Australia Excellence Award, Victorian Division for Infrastructure Projects over $20 million and a prestigious International Water Award for Project Innovation.
  • Our Chairman, Tony Shepherd, was honoured with a special award for Services to Construction from the Australian Constructors Association (ACA). The award recognises people considered to be pioneers in the construction industry and whose business acumen, engineering skills, perseverance, personal and corporate skills have contributed greatly to the achievements of the industry as a whole.

Training and development

  • In 2009, as a Registered Training Organisation, we trained 7,662 people including subcontractors in Australia. In New Zealand, as a registered Private Training Establishment, we trained 5,711 people.
  • By the end of 2009, more than 100 of our senior business leaders participated in our Enterprise Leaders Program. The year-long program develops our leaders so they can develop their people and the capacity of the Company to generate the best results for our customers, shareholders and stakeholders. 
  • The Australian business reported the outcomes from the first 12 months of its Reconciliation Action Plan (RAP) to members of Reconciliation Australia’s Executive. We achieved approximately 70 per cent of our targets. Significant achievements for our first year included:
  • improving our Indigenous supplier relationships, and
  • reviewing and implementing Indigenous-related human resources policies.

Sustainability

  • For us, sustainability is about improving the strength and performance of our Company, protecting and developing our people, contributing to the communities in which we work and minimising impacts on the environment. For more information, our 2010 Sustainability Report and Sustainability Highlights brochure are available online at: www.transfieldservices.com

Client testimonials

“Transfield Services’ highly professional and comprehensive transition planning process ensured a very smooth handover from the previous operator. Early operations at the individual health service facilities have been faultless. I would not hesitate to work with Transfield Services again on any future opportunity.”
Ratna (Nanth) Nanthakumar - General Manager Wholesale, Aurora Energy.

“The [ExxonMobil Altona – Transfield Services] alliance is underpinned by agreements and processes that encourage a win-win situation for all concerned ... we are linked together arm-in-arm to truly deliver the value we need for this business.”
Glenn Henson, Refinery Manager, ExxonMobil Altona.

“Their work ethic [Transfield Services employees] is high and they are always open to any feedback and display a willingness to address even the most minor things. Basically, they do a great job.”
Principal, Swansea High School (NSW Department of Commerce schools contract), May 2010.

“We are fortunate to have you working with us, and thanks again for the great service.”
Principal, Tregear Public School, (NSW Department of Commerce schools contract).

“We recently added significant additional works at late notice to our agreed program. It was pleasing that Transfield Services accepted this challenging program and delivered the works in a timely manner and within the agreed budget.”
Steve Jenkins, A/General Manager, Coastal Infrastructure (Department of Transport, Metropolitan Maritime Facilities Maintenance and Navigational Aids Maintenance contract).

“KCT Tech Park thanks and appreciates the significant and dedicated support of Hofincons provided to our Tech Park since September 2009.”
Dr. A Setvakumar M.E., Ph.D., Project Head, KCT Tech Park, July 2010. 

“Airtrain’s Board of Directors recognises the importance of this key milestone and is grateful for the commitment to safety which both Transfield Services and Airtrains staff adopt in the operation of the Brisbane Airport Rail Link.”
Mike Pelly, Chairman, Airtain Holdings Limited, on 10 years’ lost-time injury free on the contract.