Customer Service

The provision of superior customer service is integral to our business. Transfield Services was the first ‘services’ provider to deliver a customer service system recognised by the peak body for customer service in Australia, the Customer Service Institute of Australia (CSIA). Transfield Services is also certified by the CSIA to the International Customer Service Standard (ICSS: 1999-2002).

We have established a client relationship program, known as the Health of Relationship, which allows us to monitor our business relationships and performance. The program allows us to provide feedback to our clients and implement identified and agreed changes to ensure the mutual long term success of those relationships. In support of long-term business relationships we have developed a program called FOCUS - For Our CUStomers. This program coaches and mentors our people and our clients through the issues which could potentially impede successful business relationships.

The Transfield Services Customer Satisfaction System allows us to measure specific and overall satisfaction levels of the services we provide. These programs and systems form a regular part of our customer service audits and are conducted in-house to ensure that we maintain and promote a culture that recognises the importance of customer service.

Transfield Services adheres to the Privacy Acts in Australia and New Zealand to ensure that all activities respect any personal information collected during our business processes. Each year a site audit is conducted by an external party to ensure we comply with regulatory requirements.